Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

Pakistan Address: 19 Abbot Road, Lahore, 54000.

USA Address: 1500 North Grant Street Suite 5944 Denver, Co 80203-1859

apmex@.net

+19832124308

Efficiency. Expertise. Unwavering Support.

Contact Center Outsourcing |

Globally, 95% of consumers state that consistent and exceptional customer service is the key factor influencing their brand loyalty.

Transform your contact center from a cost into a center of value.

Customer care is about building lasting relationships and transforming customers into loyal brand advocates. In today’s digital era, authentic human connections matter more than ever. At Markam Solutions, we elevate your brand with every interaction — delivering intelligent, efficient, and multilingual support designed to create meaningful experiences.

Entrust your customers to us:

With our holistic approach, your customers can seamlessly connect with your brand — anytime, anywhere, and on any device. We’re committed to delivering smooth, personalized experiences across every touchpoint. Our support includes:

Partner with an ethical organization that aligns with your values.

Partner with a company recognized for its integrity, transparency, and unwavering dedication to mutual success.
Such an organization values honesty in every interaction, fosters trust through open communication, and prioritizes long-term relationships over short-term gains.

Deliver Exceptional Customer Experiences Anytime, Anywhere.

We provide flexible scheduling across time zones to match your business needs — including 24/7/365 dedicated support. Our full-time teams focus exclusively on growing your brand and ensuring every customer experience is exceptional.

Our Unique Partnership

What Makes Our Partnership Unique?

Our collaboration is built on innovation, flexibility, data-driven insight, and deep industry expertise — empowering your business to grow globally with confidence.

Innovative Sales Methodologies

Innovative Sales Methodologies

We apply forward-thinking sales techniques that adapt to evolving market dynamics. Through continuous training, innovation, and optimization, we ensure your strategies stay ahead of trends — giving your business a clear competitive edge.

Adaptable Global Infrastructure

Adaptable Global Infrastructure

Acting as a seamless extension of your brand, our agile global framework enables rapid adaptation across regions and sectors — ensuring consistent quality and performance in every market.

Data-Infused Decision Making

Data-Infused Decision Making

Every strategy we craft is powered by actionable insights. With structured processes, quality standards, and measurable KPIs, we ensure precision targeting and continual performance optimization.

Rich Industry Insight

Rich Industry Insight

Our decades of experience bring deep understanding of global markets and niche segments. This foresight allows us to anticipate shifts and tailor strategies that keep you one step ahead.

Uptime in 2024
99.9 %
First Call Resolution
88 %
CSAT/eNPS in 2024
98 %
Quality through Versatility

Quality through Versatility.

Excellent support demands both flawless execution and seasonal adaptability. We’ve engineered our teams to deliver just that.

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Scaling

From startups to enterprise clients, we make scaling your support operations easy, adapting to your evolving needs.

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Adaptive Coverage

Never be short-handed or overstaffed. We’re always on, always responsive, and always have backup agents trained from day one.

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QA & Training

Every dedicated team has QA, training, and ongoing development programs. It's why our attrition rate is an industry-leading 1%.

The Manifest Global Badge
Clutch 100 Award 2025
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Protect Your Business from Any Surge

From predictable surges to sudden demands, we’ve got you covered. Instantly access top talent, scale your team, and keep projects moving seamlessly.

Speak to an Expert
Hugo Surge Protection

Holiday Seasons

Sporting Events

Seasonal Peaks

Brand Campaigns

Tax Season

Back to School

Crisis Management

Weather Events & More

How does it work

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. How quickly can your support team be onboarded?
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Most clients are able to launch within 1–2 weeks. We begin by aligning on your requirements, and then quickly deploy trained specialists who integrate seamlessly into your workflow.
2. Can you scale support up or down during busy seasons?
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Yes! Our model is designed for flexibility. Whether it’s holiday peaks, product launches, or unexpected spikes, you can scale your team size up or down as needed without disruption.
3. Do your agents receive training specific to our brand?
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Absolutely. Every agent is trained on your brand voice, products, and workflows before they engage with your customers. We also provide ongoing training to keep them aligned with updates.
4. What communication channels do you support?
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We provide omnichannel support including email, live chat, phone, social media, and in-app messaging. This ensures your customers can reach you on their preferred channel.
5. How do you ensure consistent quality in customer support?
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Our team uses strict quality assurance processes, regular performance reviews, and real-time reporting. You’ll have full visibility through analytics dashboards and scheduled check-ins.
6. Do you offer 24/7 support coverage?
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Yes, we can provide round-the-clock coverage with dedicated teams across time zones. This ensures your customers always receive timely assistance, no matter when they reach out.
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We integrate seamlessly with technology built for scale & customer excellence.

Experience Excellence with Apmexllc

Start your 30-day trial today — no commitments. Discover why thousands trust our solutions.

Get Started

Experience Excellence with Apmexllc

Start your 30-day trial today — no commitments. Discover why thousands trust our solutions.

Get Started